Additional cost incurred such as postage, packing, travel, stationary, or other expenses to complete project/task will be billed to Client. Client will be contacted prior to any purchases over $50 for prior approval.

Key Administrative Associates understands that sometimes a project requires a very quick turnaround or completion on a weekend/holiday.  You can depend on us to get the job done! Rush jobs are subject to an additional fee.

Referrals:

Client referrals to Key Administrative Associates are appreciated. As a thank you when a client referral results in a signed contract, the referrer will receive a 10% discount or $30 off their next invoice (whichever is greater.) 

Terms:

All clients are required to sign a client work contract and confidentiality/non-disclosure agreement prior to commencement of work. This webpage is not a complete list of the Terms and Conditions, and is subject to change with out notice. A full detailed copy of the Terms and Conditions will be included in the contract and discussed during initial meeting with Administrative Consultant. We reserve the right to refuse work on any project/task that we deem to be illegal or offensive. Final proof-reading is the responsibility of the client.

All work is kept on file for sixty (60) days. After this time it will be deleted; unless specifically instructed by client.

Invoicing and Payment Terms:

Please note this webpage is not a complete listing of the Invoicing and Payment Terms and is subject to change without notice. A full detailed copy of the Invoicing and Payment Terms will be included in the contract and discussed during initial meeting with Administrative Consultant. 

Hourly Clients  are billed in 15 minute increments. Invoices are sent via electronic mail on or around the 5th and 20th of each month. Payment is due within 7 days. If payment is not received within 15 days, we will at our discretion cease all work until payment is received in full. If payment is not received within 30 days a 5% late fee will be added to the invoiced amount and all work will cease until payment is received in full.

Retainer (Pre-Paid) Clients are billed in 15 minute increments and unused hours do not carryover into the next month. Invoices are sent via electronic mail on or around the 5th of each month. Payment is due within 7 days. If payment is not received within 15 days, we will at our discretion cease all work until payment is received in full. If payment is not received within 30 days and the client has NOT used any time, we will consider the account closed with no payment due. If payment is not received within 30 days and the client HAS used time, the client's account will be converted into a hourly plan. The discounted rate will be forfeited and the client will be retroactively billed at the prevailing hourly rate for completed task during the month of non-payment. If payment is not received within 45 days a 5% interest fee will be added to the adjusted rate invoiced amount.

Reception Only Clients are billed  $45 per month plus $0.95 per call received on assigned line. Invoices are sent via electronic mail on or around the 5th of each month. Payment is due within 7 days. If payment is not received within 15 days, we will at our discretion cease all work until payment is received in full. If payment is not received within 30 days, the client's account will be converted into a hourly plan. The discounted rate will be forfeited and the client will be retroactively billed at the prevailing hourly rate for completed task during the month of non-payment. If payment is not received within 45 days a 5% interest fee will be added to the adjusted rate invoiced amount.

Medical Billing Clients are invoiced on or around the 5th of each month via electronic mail. Payment is due within 7 days. If payment is not received within 15 days, we will at our discretion cease all work until payment is received in full.  If payment is not received within 30 days a 5% interest fee will be added to the original invoiced amount and all work will cease until payment is received in full.

Payment Options:

We accept payment via PayPal, Google Wallet, and Dwolla.  AMEX, Discover, MasterCard, Visa credit/debit cards and e-checks are accepted through Paypal, our online payment vendor.

Certified Business Checks are accepted. Please contact us for the mailing address and terms/conditions. There is a $35 NSF return fee for all returned items.